At our store, we are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied, we will gladly provide you with a return or exchange service. Please read our Refund and Return Policy carefully.
1.Return Eligibility
You can return most new, unopened items within 7 days of delivery for a full refund.
Items must be in original condition with all tags and packaging intact.
Personalized or customized items are not returnable unless they are defective.
2.How to Initiate a Retur
To initiate a return:
Contact Us: Please contact our customer service team at [email protected] to request a return authorization. Please include your order number and the reason for your return.
Return Shipping: Once your return request is approved, we will provide you with a return shipping label. (Note: Unless the return is due to a defect or error on our part, the return shipping cost may be deducted from your refund.)
Pack your item: Securely package your item (including all accessories and documentation) in the original packaging.
Ship your return: Attach the return label and ship your package to the address provided in the return authorization email.
3.Refund Process
Once we receive your returned item, we will inspect it for signs of damage or wear.
If approved, we will process your refund and automatically apply a credit to your original payment method within7 business days.
If your return is rejected due to damage or wear, our team will contact you and may offer the option to return the item at your expense.
4.Exchanges
If you wish to exchange an item for a different size or color:
Follow the return process outlined above.
Once we receive your returned item, you may place a new order for it. (Please note that exchanges may require you to pay the price difference.)
5.Defective or Incorrect Items
If you receive a defective item or an item that is different from what you ordered:
Please contact us within 7 days of receiving the item.
We will cover all shipping costs for returns or exchanges due to defective or incorrect items.
6.Non-returnable Items
The following items cannot be returned:
Opened and used
Customized or personalized products
Items marked as final sale
7.Contact Us
If you have any questions or concerns about our refund and return policy, please contact us:
Email: [email protected]